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Troubleshooting

Having issues? Find solutions to common problems and technical difficulties.

Quick Fixes

Refresh Page

Try refreshing your browser (Ctrl+F5 or Cmd+R)

Clear Cache

Clear browser cache and cookies

Re-login

Log out and log back in

Check Connection

Ensure you have a stable internet connection

Common Issues & Solutions

Find quick solutions to the most common problems users encounter with ChillPig. Use the search box below to quickly find your specific issue.

Can't log in to my account
  • Check your email and password: Make sure you're using the correct email address and password
  • Reset your password: Click "Forgot Password" on the login page
  • Check your email: Look for account verification emails in your spam folder
  • Clear browser cache: Clear cookies and cache, then try again
Account not verified
  • Check your email inbox for verification messages
  • Look in spam/junk folders
  • Request a new verification email from your profile settings

Lists not syncing between devices
  • Check internet connection: Ensure you have a stable internet connection
  • Refresh the page: Try refreshing your browser or restarting the app
  • Log out and back in: Sometimes a fresh login resolves sync issues
  • Check browser compatibility: Make sure you're using a supported browser
Items not saving
  • Check if you're connected to the internet
  • Try refreshing the page
  • Clear browser cache and cookies
  • Check if you have permission to edit the list

Voice commands not working
  • Check microphone permissions: Ensure your browser has permission to access your microphone
  • Use a supported browser: Voice commands work best in Chrome, Firefox, or Safari
  • Speak clearly: Speak at a normal pace and volume
  • Check background noise: Use voice commands in a quiet environment
  • Try different phrases: Use simple, clear commands like "Add milk to shopping list"
Voice recognition accuracy
  • Speak more slowly and clearly
  • Use shorter, simpler phrases
  • Check your microphone quality
  • Try in a quieter environment

App not working on mobile
  • Update your browser: Make sure you're using the latest version of your mobile browser
  • Clear browser data: Clear cache, cookies, and browsing data
  • Check internet connection: Ensure you have a stable mobile data or WiFi connection
  • Try a different browser: Test with Chrome, Safari, or Firefox mobile
Offline mode not working
  • Make sure you've visited the app while online first
  • Check if your browser supports offline storage
  • Try refreshing the page when back online

Can't share lists
  • Check permissions: Make sure you have permission to share the list
  • Generate new link: Try generating a new share link
  • Check list privacy: Ensure the list isn't set to private
  • Verify email addresses: Make sure email addresses are correct when inviting by email
Collaborators can't see changes
  • Ask them to refresh their browser
  • Check if they're logged in with the correct account
  • Verify they have the correct permissions
  • Try sharing the list again with a new link

AI not categorizing items correctly
  • Provide feedback: Use the thumbs up/down buttons to train the AI
  • Be more specific: Use more descriptive item names
  • Create custom categories: Set up your own categories for better organization
  • Give it time: AI learns from your patterns over time
Smart suggestions not appearing
  • Make sure you're connected to the internet
  • Use the app more frequently to improve suggestions
  • Check if suggestions are enabled in settings
  • Try adding items with common names first

Data not syncing between devices
  • Check internet connection: Ensure stable connection on all devices
  • Force sync: Pull down to refresh on mobile or press F5 on desktop
  • Check account: Make sure you're logged in with the same account
  • Clear app data: Clear cache and restart the app
Lost data or missing items
  • Check if you're viewing the correct list
  • Look in recently deleted items
  • Check if the list was shared and modified by someone else
  • Contact support if data loss is significant

Account security concerns
  • Change password: Use a strong, unique password
  • Enable 2FA: Set up two-factor authentication if available
  • Check login history: Review recent account activity
  • Log out everywhere: Sign out of all devices and sign back in
Privacy settings not working
  • Double-check your privacy settings in account preferences
  • Make sure lists are set to the correct visibility level
  • Review sharing permissions for each list
  • Contact support if settings aren't being applied

Performance & Speed Issues

Slow Loading
  • Clear browser cache and cookies
  • Disable browser extensions temporarily
  • Check your internet connection speed
  • Try using a different browser
  • Close unnecessary browser tabs
Memory Issues
  • Close other applications
  • Restart your browser
  • Clear browser cache
  • Update your browser to the latest version
  • Check available disk space

Browser Compatibility

ChillPig works best with modern browsers. Here's what we support:

Google Chrome

Version 90+

Fully Supported
Mozilla Firefox

Version 88+

Fully Supported
Safari

Version 14+

Fully Supported
Microsoft Edge

Version 90+

Fully Supported